The instruction
Establish the reason for the referral, the service required and the information needed to begin. Responsibilities and the extent of the instruction shape the work that follows.
01 / Claims management
Every decision.
One clear journey.
A property claim moves through many hands. We keep the instruction, the people and the next decision connected, from first notification through to the agreed outcome.
Explore our approachProperty insight / Clear decisions / Managed repairsFollow the process
The Prestige8 approach
A clear thread through
a complex process.
Insurers, brokers, loss adjusting partners and property owners need information they can act on. Our approach brings property findings, outstanding actions and recorded decisions into a coherent claim journey.
The people
Understand who is affected, how to arrange access and how best to communicate. Record additional support needs relevant to the claim and keep the next step understandable.
The decisions
Bring findings and repair proposals forward for review. Keep insurer approval, requests for more information and changes to the instruction connected to the claim record.
The outcome
Carry the agreed response through to its conclusion, bringing together progress, key correspondence and the evidence needed to explain what happened.
How it comes together
A claim with a
clear next step.
Each stage should make the next action easier to understand. The route follows the instruction and the circumstances of the property.
Receive & establish
Capture the claim reference, incident details, property and contacts. Identify missing information, immediate concerns and the requested scope of our involvement.
Assess & prepare
Coordinate the required property assessment and bring the findings, scope and repair proposal together for consideration.
Review & coordinate
Record the insurer’s decision and any conditions. Where repairs are authorised, align the work instructions, access and communication around the agreed response.
Track & conclude
Follow progress and outstanding actions. Gather the appropriate completion detail and record the outcome against the instruction.
What it brings together
Information with
a purpose.
A useful claim record explains where the claim stands, what has been decided and what is still needed.
Claim informationPurpose & detail
Property context
The reported damage, affected areas, access considerations and relevant assessment findings.
Decision history
The proposals, approvals, queries and changes that explain the claim’s route.
Next actions
The information, response or work needed to move the claim forward.
Outcome evidence
Relevant reports, correspondence and completion detail brought together for review.
A little more detail
Good questions.
Clear answers.
Who is the service for?
Our approach is designed for property insurers and their partners, including brokers and loss adjusters, with the property owner’s experience kept in view.
Who makes the insurance decision?
Coverage and settlement decisions remain with the insurer or its authorised decision-maker. Our role follows the agreed instruction and supports it with relevant information.
Does every instruction lead to a managed repair?
No. The next step depends on the assessment, the insurer’s decision and the scope of the instruction. Managed repairs are coordinated where that route is authorised.
Discuss your requirements with Prestige8.
Contact information